PORTLAND, Ore. — As part of its commitment to improving community health and reaching out to the community, CareOregon and five partners—Central City Concern, Multnomah County Health Department, Planned Parenthood, Native American Youth Association and Coalition of Community Health Clinics—have launched an ongoing series of health care-related customer service clinics for Medicaid-eligible residents at locations throughout the community.
The goMobile effort, as CareOregon calls this initiative, offers a variety of social supports, practical help and direct Oregon Health Plan (OHP) navigation, starting with OHP assisters who check eligibility and enroll attendees in Medicaid, Medicare or commercial insurance.
Other services that CareOregon and its partners provide through goMobile include:
Making appointments with primary care providers and coordinating medical, dental and mental health care and appointments.
Contacting Medicaid Coordinated Care Organizations to update status, make appointments, order ID cards and more.
Contacting OHP to order replacement ID cards and update addresses, phone numbers and other information when needed.
Identifying high-needs individuals and offering customized information, service referrals and care coordination on the spot.
Checking eligibility for Medicare, answering questions and facilitating enrollment.
Arranging medical transportation and overnight stays at shelters if needed.
“Navigating social services is not easy, as anyone who has needed them or who has worked in the system can tell you,” says Tamara Pedrojetti, CareOregon Community Relations Coordinator. “goMobile provides something that has been missing: comprehensive, wrap¬around customer service that makes OHP navigation easy.
“No member is left with a number to call, or an agency to locate. We do all these services and we do them on-site, where the people who need the services already are.”
Discussions are ongoing about additional places and times for goMobile services, which currently are scheduled for these locations:
Wednesday, June 3, 8–10 a.m., City Team, 526 SE Grand Ave.
Thursday, June 4, 8–10 a.m., Portland Rescue Mission, 111 W Burnside
Monday, June 8, noon–2 p.m., Meals on Wheels, 1032 SW Main St.
Thursday, June 11, 8–10 a.m., Portland Rescue Mission, 111 W Burnside
Friday, June 12, 5–8 p.m., Sisters of the Road, 133 NW Sixth Ave.
Monday, June 15, noon–2 p.m., Meals on Wheels Elm Court Center, 1032 SW Main
Wednesday, June 17, 8–10 a.m., City Team, 526 SE Grand Ave.
Thursday, June 18, 8–10 a.m., Portland Rescue Mission, 111 W Burnside
Monday, June 22, noon–2 p.m., Meals on Wheels Elm Court Center, 1032 SW Main
Tuesday, June 23, 2–4 p.m., Union Gospel Mission, 3 NW Third Ave.
For information, contact Jeanie Lunsford, 503-416-3626, [email protected].
