Since Open Enrollment began on November 1, nearly 8.7 million consumers signed-up for health coverage through the HealthCare.gov platform or had their coverage automatically renewed. This week’s snapshot includes weekly and cumulative data for enrollment through HealthCare.gov, a breakdown of cumulative data for 38 states using the HealthCare.gov platform, and for the first time this Open Enrollment, cumulative data for certain local areas.
“Consumers have only two days left before the January 15 deadline to sign up for coverage starting February 1,” HHS Secretary Sylvia Burwell said. “We saw unprecedented demand for January 1st coverage and continue to make steady progress signing up new customers as open enrollment proceeds. We are focused on educating customers about the affordable options at HealthCare.gov and providing them the help they need to make the best coverage choices.”
Similar to last year, each week, the Centers for Medicare and Medicaid Services (CMS) will release weekly Open Enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Marketplaces and State Partnership Marketplaces, as well as some State-based Marketplaces. These snapshots provide point-in-time estimates of weekly plan selections, call center activity and visits to HealthCare.gov orCuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity to date could fluctuate as plan changes or cancellations occur, such as in response to life changes like starting a new job or getting married. In addition, the weekly snapshot only looks at plan selections and does not include the number of consumers who paid their premiums to effectuate their enrollment.
HHS will continue to produce more detailed reports that look at plan selections across the Federally-facilitated Marketplace and State-based Marketplaces later in the Open Enrollment period.
Definitions and details on the data are included in the glossary.
Federal Marketplace Snapshot
Federal Marketplace Snapshot Week 10
Jan 3 – Jan 9 Cumulative
Nov 1 – Jan 9
Plan Selections (net) 74,239 8,682,471
Applications Submitted (Number of Consumers) 253,565 11,066,884
Call Center Volume 830,465 10,397,132
Average Call Center Wait Time 1 minute 21 seconds 10 minutes 33 seconds
Calls with Spanish Speaking Representative 63,777 619,274
Average Wait for Spanish Speaking Rep 9 seconds 20 seconds
HealthCare.gov Users 1,970,588 21,283,462
CuidadoDeSalud.gov Users 148,444 1,079,026
Window Shopping HealthCare.gov Users 503,652 7,491,314
Window Shopping CuidadoDeSalud.gov Users 10,110 147,314
HealthCare.gov State-by-State Snapshot
Consumers across the country continued to explore their health insurance options by reaching out to a call center representative at 1-800-318-2596, attending enrollment events in their local communities, or visiting HealthCare.gov or CuidadoDeSalud.gov. Individual plan selections for the states using the HealthCare.gov platform include:
Week 10 Cumulative Plan Selections
Nov 1 – Jan 9
Alabama 179,115
Alaska 21,671
Arizona 176,089
Arkansas 66,635
Delaware 26,698
Florida 1,583,088
Georgia 522,895
Hawaii 11,949
Illinois 348,932
Indiana 183,185
Iowa 50,083
Kansas 89,229
Louisiana 193,249
Maine 78,891
Michigan 325,200
Mississippi 96,984
Missouri 260,798
Montana 55,474
Nebraska 80,128
Nevada 77,411
New Hampshire 51,048
New Jersey 262,400
New Mexico 48,385
North Carolina 563,830
North Dakota 20,046
Ohio 226,156
Oklahoma 130,700
Oregon 134,629
Pennsylvania 411,675
South Carolina 203,634
South Dakota 23,320
Tennessee 238,945
Texas 1,120,440
Utah 153,222
Virginia 390,029
West Virginia 34,827
Wisconsin 220,260
Wyoming 21,221
HealthCare.gov Local Area Snapshot
The Week 10 snapshot includes, for the first time this Open Enrollment, a look at plan section by Designated Market Areas (DMAs) which are local media markets. This data provides another level of detail to better understand total plan selections within local communities. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform in 2016. Plan selections for those DMAs only include data for the portions of these areas that are using the HealthCare.gov platform, so the cumulative totals in the snapshot do not represent plan selections for the entire DMA. In addition, some DMAs cross into multiple states that use the HealthCare.gov platform and those totals are cumulative for all HealthCare.gov states in that DMA. Because some communities do not fall into a DMA, cumulative plan selections for local markets will not total the national cumulative plan selection number.
Local Markets in HealthCare.gov States
State
Cumulative Plan Selections
Nov 1 – Jan 9
Abilene-Sweetwater
Texas
9,364
Albany
Georgia
14,939
Albuquerque-Santa Fe
New Mexico
41,433
Alexandria
Louisiana
8,770
Alpena
Michigan
1,941
Amarillo
Texas
13,279
Anchorage
Alaska
13,942
Atlanta
Georgia
394,458
Augusta
Georgia
29,967
Austin
Texas
112,628
Bangor
Maine
22,144
Baton Rouge
Louisiana
41,186
Beaumont-Port Arthur
Texas
13,541
Bend
Oregon
9,967
Billings
Montana
15,640
Biloxi-Gulfport
Mississippi
8,802
Birmingham (Ann and Tusc)
Alabama
70,898
Bluefield-Beckley-Oak Hill
West Virginia
7,391
Boise
Idaho
875
Boston (Manchester)
Massachusetts
40,712
Buffalo
New York
1,217
Burlington-Plattsburgh
Vermont
4,818
Butte-Bozeman
Montana
9,264
Casper-Riverton
Wyoming
4,604
Cedar Rapids-Wtrlo-Iwc & Dub
Iowa
15,251
Champaign & Sprngfld-Decatur
Illinois
22,852
Charleston
South Carolina
41,274
Charleston-Huntington
West Virginia
16,116
Charlotte
North Carolina
189,940
Charlottesville
Virginia
15,145
Chattanooga
Tennessee
36,393
Cheyenne-Scottsbluf
Wyoming
6,038
Chicago
Illinois
278,687
Cincinnati
Ohio
44,946
Clarksburg-Weston
West Virginia
5,737
Cleveland-Akron (Canton)
Ohio
81,207
Columbia
South Carolina
39,227
Columbia-Jefferson City
Missouri
20,853
Columbus
Georgia
18,677
Columbus
Ohio
44,189
Columbus-Tupelo-West Point
Mississippi
12,678
Corpus Christi
Texas
17,604
Dallas-Ft. Worth
Texas
333,105
Davenport-R. Island-Moline
Iowa/Illinois
16,188
Dayton
Ohio
21,450
Denver
Colorado
6,705
Des Moines-Ames
Iowa
18,680
Detroit
Michigan
168,624
Dothan
Alabama
8,962
Duluth-Superior
Minnesota
6,535
El Paso (Las Cruces)
Texas
56,719
Elmira (Corning)
New York
1,149
Erie
New York
8,425
Eugene
Oregon
18,871
Evansville
Indiana
14,057
Fairbanks
Alaska
2,660
Fargo-Valley City
North Dakota
10,393
Flint-Saginaw-Bay City
Michigan
29,645
Ft. Myers-Naples
Florida
84,257
Ft. Smith-Fay-Sprngdl-Rgrs
Arkansas
21,599
Ft. Wayne
Indiana
21,401
Gainesville
Florida
18,136
Glendive
Montana
530
Grand Rapids-Kalmzoo-B.Crk
Michigan
65,950
Great Falls
Montana
7,695
Green Bay-Appleton
Wisconsin
49,004
Greensboro-H.Point-W.Salem
North Carolina
101,278
Greenville-N.Bern-Washngtn
North Carolina
40,539
Greenvll-Spart-Ashevll-And
North Carolina
110,013
Greenwood-Greenville
Mississippi
6,780
Harlingen-Wslco-Brnsvl-Mca
Texas
48,639
Harrisburg-Lncstr-Leb-York
Pennsylvania
59,028
Harrisonburg
Virginia
11,652
Hattiesburg-Laurel
Mississippi
10,713
Helena
Montana
2,581
Honolulu
Hawaii
11,949
Houston
Texas
298,346
Huntsville-Decatur
Alabama
35,878
Idaho Falls-Pocatello
Idaho
2,711
Indianapolis
Indiana
83,652
Jackson
Mississippi
38,558
Jackson
Tennessee
10,827
Jacksonville
Florida
94,591
Johnstown-Altoona
Pennsylvania
18,691
Jonesboro
Arkansas
5,419
Joplin-Pittsburg
Missouri
14,679
Juneau
Alaska
3,010
Kansas City
Kansas/Missouri
98,082
Knoxville
Tennessee
47,986
La Crosse-Eau Claire
Wisconsin
23,137
Lafayette
Indiana
3,102
Lafayette
Louisiana
24,003
Lake Charles
Louisiana
6,591
Lansing
Michigan
14,667
Laredo
Texas
12,225
Las Vegas
Nevada
54,593
Lima
Ohio
1,571
Lincoln & Hastings-Krny
Nebraska
35,750
Little Rock-Pine Bluff
Arkansas
32,178
Louisville
Kentucky
8,392
Lubbock
Texas
12,182
Macon
Georgia
21,213
Madison
Wisconsin
32,594
Marquette
Michigan
9,300
Medford-Klamath Falls
Oregon
13,730
Memphis
Tennessee
56,059
Meridian
Mississippi
3,875
Miami-Ft. Lauderdale
Florida
588,183
Milwaukee
Wisconsin
79,557
Minneapolis-St. Paul
Minnesota
10,795
Minot-Bismarck-Dickinson
North Dakota
11,302
Missoula
Montana
19,701
Mobile-Pensacola (Ft Walt)
Alabama
61,110
Monroe-El Dorado
Louisiana/Arkansas
19,782
Montgomery-Selma
Alabama
18,961
Myrtle Beach-Florence
Florida
38,001
Nashville
Tennessee
95,498
New Orleans
Louisiana
79,984
New York
New York
207,404
Norfolk-Portsmth-Newpt News
Virginia
75,197
North Platte
Nebraska
1,602
Odessa-Midland
Texas
11,345
Oklahoma City
Oklahoma
66,171
Omaha
Nebraska
35,793
Orlando-Daytona Bch-Melbrn
Florida
294,236
Ottumwa-Kirksville
Missouri
3,547
Paducah-Cape Girard-Harsbg
Illinois/Kentucky/Missouri
20,183
Panama City
Florida
20,405
Parkersburg
West Virginia
2,965
Peoria-Bloomington
Illinois
12,530
Philadelphia
Pennsylvania
275,638
Phoenix (Prescott)
Arizona
125,265
Pittsburgh
Pennsylvania
76,399
Portland
Oregon
87,649
Portland-Auburn
Maine
57,848
Presque Isle
Maine
4,035
Quincy-Hannibal-Keokuk
Illinois/Missouri/Iowa
7,059
Raleigh-Durham (Fayetvlle)
North Carolina
150,939
Rapid City
South Dakota
7,162
Reno
Nevada
21,251
Richmond-Petersburg
Virginia
72,720
Roanoke-Lynchburg
Virginia
49,112
Rochestr-Mason City-Austin
Minnesota/Iowa
1,317
Rockford
Illinois
12,270
Salisbury
Maryland
6,897
Salt Lake City
Utah
153,763
San Angelo
Texas
4,307
San Antonio
Texas
101,863
Savannah
Georgia
43,716
Sherman-Ada
Texas
8,850
Shreveport
Louisiana
33,634
Sioux City
Iowa
9,748
Sioux Falls(Mitchell)
South Dakota
17,460
South Bend-Elkhart
Indiana
23,907
Spokane
Washington
1,283
Springfield
Missouri
51,653
St. Joseph
Missouri
3,685
St. Louis
Missouri
120,460
Tallahassee-Thomasville
Florida
25,185
Tampa-St. Pete (Sarasota)
Florida
260,266
Terre Haute
Indiana
9,440
Toledo
Ohio
17,735
Topeka
Kansas
11,443
Traverse City-Cadillac
Michigan
24,968
Tri-Cities
Tennessee
24,187
Tucson (Sierra Vista)
Arizona
29,979
Tulsa
Oklahoma
45,241
Tyler-Longview(Lfkn&Ncgd)
Texas
22,045
Victoria
Texas
2,030
Waco-Temple-Bryan
Texas
24,708
Washington, DC (Hagerstown)
167,238
Wausau-Rhinelander
Wisconsin
20,275
West Palm Beach-Ft. Pierce
Florida
176,371
Wheeling-Steubenville
Ohio
6,687
Wichita Falls & Lawton
Texas
9,680
Wichita-Hutchinson Plus
Kansas
34,056
Wilkes Barre-Scranton
Pennsylvania
44,090
Wilmington
Delaware
31,485
Yakima-Pasco-Rchlnd-Knnwck
Oregon
1,710
Youngstown
Ohio
13,804
Yuma-El Centro
Arizona
3,313
Zanesville
Ohio
1,196
Glossary
Plan Selections: The weekly and cumulative metrics provide a preliminary total of those who have submitted an application and selected a plan. Each week’s plan selections reflect the total number of plan selections for the week and cumulatively from the beginning of Open Enrollment to the end of the reporting period, net of any cancellations from a consumer or cancellations from an insurer during that time.
Because of further automation in communication with issuers, the number of net plan selections reported this year account for issuer-initiated plan cancellations that occur before the end of Open Enrollment for reasons such as non-payment of premiums. This change will result in a larger number of cancellations being accounted for during Open Enrollment than last year. Last year, these cancellations were reflected only in reports on effectuated enrollment after the end of Open Enrollment. As a result, there may also be a smaller difference this year between plan selections at the end of Open Enrollment and subsequent effectuated enrollment, although some difference will remain because plan cancellations related to non-payment of premium will frequently occur after the end of Open Enrollment.
Plan selections include those consumers who are automatically re-enrolled into their current plan or another plan with similar benefits, which occurs at the end of December.
To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not include totals for effectuated enrollments.
Marketplace: Generally, references to the Health Insurance Marketplace in this report refer to 38 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
HealthCare.gov States: The 38 states that use the HealthCare.gov platform for the 2016 benefit year, including the Federally-facilitated Marketplace, State Partnership Marketplaces and State-based Marketplaces.
Local Markets: Cumulative plan selections for local markets are based on Designated Market Areas (DMAs) which are media markets. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform in 2016. Plan selections for those DMAs only include data for the portions of these areas that are using the HealthCare.gov platform, so the cumulative totals in the snapshot do not represent plan selections for the entire DMA.
Applications Submitted: This includes a consumer who is on a completed and submitted application or who, through the automatic re-enrollment process, which occurs at the end of December, had an application submitted to a Marketplace using the HealthCare.gov platform. If determined eligible for Marketplace coverage, a new consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).
Call Center Volume: The total number of calls received by the Federally-facilitated Marketplace call center over the course of the week covered by the snapshot or from the start of Open Enrollment. Calls with Spanish speaking representatives are not included.
Calls with Spanish Speaking Representative: The total number of calls received by the Federally-facilitated Marketplace call center where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.
Average Call Center Wait Time: The average amount of time a consumer waited before reaching a customer service representative. The cumulative total averages wait time over the course of the extended time period.
HealthCare.gov or CuidadodeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov orCuidadodeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.
Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.
Since Open Enrollment began on November 1, nearly 8.7 million consumers signed-up for health coverage through the HealthCare.gov platform or had their coverage automatically renewed. This week’s snapshot includes weekly and cumulative data for enrollment through HealthCare.gov, a breakdown of cumulative data for 38 states using the HealthCare.gov platform, and for the first time this Open Enrollment, cumulative data for certain local areas.
“Consumers have only two days left before the January 15 deadline to sign up for coverage starting February 1,” HHS Secretary Sylvia Burwell said. “We saw unprecedented demand for January 1st coverage and continue to make steady progress signing up new customers as open enrollment proceeds. We are focused on educating customers about the affordable options at HealthCare.gov and providing them the help they need to make the best coverage choices.”
Similar to last year, each week, the Centers for Medicare and Medicaid Services (CMS) will release weekly Open Enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Marketplaces and State Partnership Marketplaces, as well as some State-based Marketplaces. These snapshots provide point-in-time estimates of weekly plan selections, call center activity and visits to HealthCare.gov orCuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity to date could fluctuate as plan changes or cancellations occur, such as in response to life changes like starting a new job or getting married. In addition, the weekly snapshot only looks at plan selections and does not include the number of consumers who paid their premiums to effectuate their enrollment.
HHS will continue to produce more detailed reports that look at plan selections across the Federally-facilitated Marketplace and State-based Marketplaces later in the Open Enrollment period.
Definitions and details on the data are included in the glossary.
Federal Marketplace Snapshot
Federal Marketplace Snapshot Week 10
Jan 3 – Jan 9 Cumulative
Nov 1 – Jan 9
Plan Selections (net) 74,239 8,682,471
Applications Submitted (Number of Consumers) 253,565 11,066,884
Call Center Volume 830,465 10,397,132
Average Call Center Wait Time 1 minute 21 seconds 10 minutes 33 seconds
Calls with Spanish Speaking Representative 63,777 619,274
Average Wait for Spanish Speaking Rep 9 seconds 20 seconds
HealthCare.gov Users 1,970,588 21,283,462
CuidadoDeSalud.gov Users 148,444 1,079,026
Window Shopping HealthCare.gov Users 503,652 7,491,314
Window Shopping CuidadoDeSalud.gov Users 10,110 147,314
HealthCare.gov State-by-State Snapshot
Consumers across the country continued to explore their health insurance options by reaching out to a call center representative at 1-800-318-2596, attending enrollment events in their local communities, or visiting HealthCare.gov or CuidadoDeSalud.gov. Individual plan selections for the states using the HealthCare.gov platform include:
Week 10 Cumulative Plan Selections
Nov 1 – Jan 9
Alabama 179,115
Alaska 21,671
Arizona 176,089
Arkansas 66,635
Delaware 26,698
Florida 1,583,088
Georgia 522,895
Hawaii 11,949
Illinois 348,932
Indiana 183,185
Iowa 50,083
Kansas 89,229
Louisiana 193,249
Maine 78,891
Michigan 325,200
Mississippi 96,984
Missouri 260,798
Montana 55,474
Nebraska 80,128
Nevada 77,411
New Hampshire 51,048
New Jersey 262,400
New Mexico 48,385
North Carolina 563,830
North Dakota 20,046
Ohio 226,156
Oklahoma 130,700
Oregon 134,629
Pennsylvania 411,675
South Carolina 203,634
South Dakota 23,320
Tennessee 238,945
Texas 1,120,440
Utah 153,222
Virginia 390,029
West Virginia 34,827
Wisconsin 220,260
Wyoming 21,221
HealthCare.gov Local Area Snapshot
The Week 10 snapshot includes, for the first time this Open Enrollment, a look at plan section by Designated Market Areas (DMAs) which are local media markets. This data provides another level of detail to better understand total plan selections within local communities. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform in 2016. Plan selections for those DMAs only include data for the portions of these areas that are using the HealthCare.gov platform, so the cumulative totals in the snapshot do not represent plan selections for the entire DMA. In addition, some DMAs cross into multiple states that use the HealthCare.gov platform and those totals are cumulative for all HealthCare.gov states in that DMA. Because some communities do not fall into a DMA, cumulative plan selections for local markets will not total the national cumulative plan selection number.
Local Markets in HealthCare.gov States
State
Cumulative Plan Selections
Nov 1 – Jan 9
Abilene-Sweetwater
Texas
9,364
Albany
Georgia
14,939
Albuquerque-Santa Fe
New Mexico
41,433
Alexandria
Louisiana
8,770
Alpena
Michigan
1,941
Amarillo
Texas
13,279
Anchorage
Alaska
13,942
Atlanta
Georgia
394,458
Augusta
Georgia
29,967
Austin
Texas
112,628
Bangor
Maine
22,144
Baton Rouge
Louisiana
41,186
Beaumont-Port Arthur
Texas
13,541
Bend
Oregon
9,967
Billings
Montana
15,640
Biloxi-Gulfport
Mississippi
8,802
Birmingham (Ann and Tusc)
Alabama
70,898
Bluefield-Beckley-Oak Hill
West Virginia
7,391
Boise
Idaho
875
Boston (Manchester)
Massachusetts
40,712
Buffalo
New York
1,217
Burlington-Plattsburgh
Vermont
4,818
Butte-Bozeman
Montana
9,264
Casper-Riverton
Wyoming
4,604
Cedar Rapids-Wtrlo-Iwc & Dub
Iowa
15,251
Champaign & Sprngfld-Decatur
Illinois
22,852
Charleston
South Carolina
41,274
Charleston-Huntington
West Virginia
16,116
Charlotte
North Carolina
189,940
Charlottesville
Virginia
15,145
Chattanooga
Tennessee
36,393
Cheyenne-Scottsbluf
Wyoming
6,038
Chicago
Illinois
278,687
Cincinnati
Ohio
44,946
Clarksburg-Weston
West Virginia
5,737
Cleveland-Akron (Canton)
Ohio
81,207
Columbia
South Carolina
39,227
Columbia-Jefferson City
Missouri
20,853
Columbus
Georgia
18,677
Columbus
Ohio
44,189
Columbus-Tupelo-West Point
Mississippi
12,678
Corpus Christi
Texas
17,604
Dallas-Ft. Worth
Texas
333,105
Davenport-R. Island-Moline
Iowa/Illinois
16,188
Dayton
Ohio
21,450
Denver
Colorado
6,705
Des Moines-Ames
Iowa
18,680
Detroit
Michigan
168,624
Dothan
Alabama
8,962
Duluth-Superior
Minnesota
6,535
El Paso (Las Cruces)
Texas
56,719
Elmira (Corning)
New York
1,149
Erie
New York
8,425
Eugene
Oregon
18,871
Evansville
Indiana
14,057
Fairbanks
Alaska
2,660
Fargo-Valley City
North Dakota
10,393
Flint-Saginaw-Bay City
Michigan
29,645
Ft. Myers-Naples
Florida
84,257
Ft. Smith-Fay-Sprngdl-Rgrs
Arkansas
21,599
Ft. Wayne
Indiana
21,401
Gainesville
Florida
18,136
Glendive
Montana
530
Grand Rapids-Kalmzoo-B.Crk
Michigan
65,950
Great Falls
Montana
7,695
Green Bay-Appleton
Wisconsin
49,004
Greensboro-H.Point-W.Salem
North Carolina
101,278
Greenville-N.Bern-Washngtn
North Carolina
40,539
Greenvll-Spart-Ashevll-And
North Carolina
110,013
Greenwood-Greenville
Mississippi
6,780
Harlingen-Wslco-Brnsvl-Mca
Texas
48,639
Harrisburg-Lncstr-Leb-York
Pennsylvania
59,028
Harrisonburg
Virginia
11,652
Hattiesburg-Laurel
Mississippi
10,713
Helena
Montana
2,581
Honolulu
Hawaii
11,949
Houston
Texas
298,346
Huntsville-Decatur
Alabama
35,878
Idaho Falls-Pocatello
Idaho
2,711
Indianapolis
Indiana
83,652
Jackson
Mississippi
38,558
Jackson
Tennessee
10,827
Jacksonville
Florida
94,591
Johnstown-Altoona
Pennsylvania
18,691
Jonesboro
Arkansas
5,419
Joplin-Pittsburg
Missouri
14,679
Juneau
Alaska
3,010
Kansas City
Kansas/Missouri
98,082
Knoxville
Tennessee
47,986
La Crosse-Eau Claire
Wisconsin
23,137
Lafayette
Indiana
3,102
Lafayette
Louisiana
24,003
Lake Charles
Louisiana
6,591
Lansing
Michigan
14,667
Laredo
Texas
12,225
Las Vegas
Nevada
54,593
Lima
Ohio
1,571
Lincoln & Hastings-Krny
Nebraska
35,750
Little Rock-Pine Bluff
Arkansas
32,178
Louisville
Kentucky
8,392
Lubbock
Texas
12,182
Macon
Georgia
21,213
Madison
Wisconsin
32,594
Marquette
Michigan
9,300
Medford-Klamath Falls
Oregon
13,730
Memphis
Tennessee
56,059
Meridian
Mississippi
3,875
Miami-Ft. Lauderdale
Florida
588,183
Milwaukee
Wisconsin
79,557
Minneapolis-St. Paul
Minnesota
10,795
Minot-Bismarck-Dickinson
North Dakota
11,302
Missoula
Montana
19,701
Mobile-Pensacola (Ft Walt)
Alabama
61,110
Monroe-El Dorado
Louisiana/Arkansas
19,782
Montgomery-Selma
Alabama
18,961
Myrtle Beach-Florence
Florida
38,001
Nashville
Tennessee
95,498
New Orleans
Louisiana
79,984
New York
New York
207,404
Norfolk-Portsmth-Newpt News
Virginia
75,197
North Platte
Nebraska
1,602
Odessa-Midland
Texas
11,345
Oklahoma City
Oklahoma
66,171
Omaha
Nebraska
35,793
Orlando-Daytona Bch-Melbrn
Florida
294,236
Ottumwa-Kirksville
Missouri
3,547
Paducah-Cape Girard-Harsbg
Illinois/Kentucky/Missouri
20,183
Panama City
Florida
20,405
Parkersburg
West Virginia
2,965
Peoria-Bloomington
Illinois
12,530
Philadelphia
Pennsylvania
275,638
Phoenix (Prescott)
Arizona
125,265
Pittsburgh
Pennsylvania
76,399
Portland
Oregon
87,649
Portland-Auburn
Maine
57,848
Presque Isle
Maine
4,035
Quincy-Hannibal-Keokuk
Illinois/Missouri/Iowa
7,059
Raleigh-Durham (Fayetvlle)
North Carolina
150,939
Rapid City
South Dakota
7,162
Reno
Nevada
21,251
Richmond-Petersburg
Virginia
72,720
Roanoke-Lynchburg
Virginia
49,112
Rochestr-Mason City-Austin
Minnesota/Iowa
1,317
Rockford
Illinois
12,270
Salisbury
Maryland
6,897
Salt Lake City
Utah
153,763
San Angelo
Texas
4,307
San Antonio
Texas
101,863
Savannah
Georgia
43,716
Sherman-Ada
Texas
8,850
Shreveport
Louisiana
33,634
Sioux City
Iowa
9,748
Sioux Falls(Mitchell)
South Dakota
17,460
South Bend-Elkhart
Indiana
23,907
Spokane
Washington
1,283
Springfield
Missouri
51,653
St. Joseph
Missouri
3,685
St. Louis
Missouri
120,460
Tallahassee-Thomasville
Florida
25,185
Tampa-St. Pete (Sarasota)
Florida
260,266
Terre Haute
Indiana
9,440
Toledo
Ohio
17,735
Topeka
Kansas
11,443
Traverse City-Cadillac
Michigan
24,968
Tri-Cities
Tennessee
24,187
Tucson (Sierra Vista)
Arizona
29,979
Tulsa
Oklahoma
45,241
Tyler-Longview(Lfkn&Ncgd)
Texas
22,045
Victoria
Texas
2,030
Waco-Temple-Bryan
Texas
24,708
Washington, DC (Hagerstown)
167,238
Wausau-Rhinelander
Wisconsin
20,275
West Palm Beach-Ft. Pierce
Florida
176,371
Wheeling-Steubenville
Ohio
6,687
Wichita Falls & Lawton
Texas
9,680
Wichita-Hutchinson Plus
Kansas
34,056
Wilkes Barre-Scranton
Pennsylvania
44,090
Wilmington
Delaware
31,485
Yakima-Pasco-Rchlnd-Knnwck
Oregon
1,710
Youngstown
Ohio
13,804
Yuma-El Centro
Arizona
3,313
Zanesville
Ohio
1,196
Glossary
Plan Selections: The weekly and cumulative metrics provide a preliminary total of those who have submitted an application and selected a plan. Each week’s plan selections reflect the total number of plan selections for the week and cumulatively from the beginning of Open Enrollment to the end of the reporting period, net of any cancellations from a consumer or cancellations from an insurer during that time.
Because of further automation in communication with issuers, the number of net plan selections reported this year account for issuer-initiated plan cancellations that occur before the end of Open Enrollment for reasons such as non-payment of premiums. This change will result in a larger number of cancellations being accounted for during Open Enrollment than last year. Last year, these cancellations were reflected only in reports on effectuated enrollment after the end of Open Enrollment. As a result, there may also be a smaller difference this year between plan selections at the end of Open Enrollment and subsequent effectuated enrollment, although some difference will remain because plan cancellations related to non-payment of premium will frequently occur after the end of Open Enrollment.
Plan selections include those consumers who are automatically re-enrolled into their current plan or another plan with similar benefits, which occurs at the end of December.
To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not include totals for effectuated enrollments.
Marketplace: Generally, references to the Health Insurance Marketplace in this report refer to 38 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
HealthCare.gov States: The 38 states that use the HealthCare.gov platform for the 2016 benefit year, including the Federally-facilitated Marketplace, State Partnership Marketplaces and State-based Marketplaces.
Local Markets: Cumulative plan selections for local markets are based on Designated Market Areas (DMAs) which are media markets. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform in 2016. Plan selections for those DMAs only include data for the portions of these areas that are using the HealthCare.gov platform, so the cumulative totals in the snapshot do not represent plan selections for the entire DMA.
Applications Submitted: This includes a consumer who is on a completed and submitted application or who, through the automatic re-enrollment process, which occurs at the end of December, had an application submitted to a Marketplace using the HealthCare.gov platform. If determined eligible for Marketplace coverage, a new consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).
Call Center Volume: The total number of calls received by the Federally-facilitated Marketplace call center over the course of the week covered by the snapshot or from the start of Open Enrollment. Calls with Spanish speaking representatives are not included.
Calls with Spanish Speaking Representative: The total number of calls received by the Federally-facilitated Marketplace call center where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.
Average Call Center Wait Time: The average amount of time a consumer waited before reaching a customer service representative. The cumulative total averages wait time over the course of the extended time period.
HealthCare.gov or CuidadodeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov orCuidadodeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.
Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.
