Program Administrator in Behavioral Health Care (Bonus) in Federal Way, Washington

Organization/Company Name: 
Telecare Corporation
Position Description: 

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery. 

Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!

As a member of the Telecare family, Telecare operates the King County Evaluation & Treatment (E&T) Facility as a licensed 16-bed facility providing 24/7 intensive inpatient psychiatric treatment for individuals experiencing a mental health crisis. Individuals age 18 years or older who meet medical necessity criteria will be admitted on a voluntary or involuntary basis.  

Employment Status:  Full-Time 


SIGNING/Relocation Bonus

The Administrator manages all aspects of the day to day operations of the Program.  This involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements.  Additionally, the Administrator collaborates with all corporate departments and outside consultants and represents the Program to State/County agencies, community partners, and consumer groups.  



Masters in Social Services with a state license (LCSW, LMFT, or LMHC)

Out of state licensure acceptable as long as WA licensure is acquired within 6 months of hire.

Four (4) years of experience in an administrative management position in a health care setting, two (2) of those years must be experience in a substance use treatment program

Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing

Understanding of community mental health and substance use services, psychiatric rehabilitation concepts, and the recovery philosophy

Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy

Must be at least 21 years of age

Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply


A successful track record working with, and sensitivity to, multi-cultural populations and issues in urban settings are highly desirable


Demonstrate the company mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders

Plans, organizes, directs, and controls the Program responsible for the Program’s administrative functioning

Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations

Implements all Program policies and procedures through the appropriate assignment of duties to the administrative staff

Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness of the Program

Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners

Establishes staffing requirements for all departments, directing the recruitment, selection, and when necessary, disciplinary action within the Program

Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget

Supervises all department managers and maintains supervisory authority over personnel assigned to the departments Ensures that the Program complies with all applicable laws and regulations and keeps informed about changes in regulations 

Ensures compliance with Telecare's policies and procedures

Establishes the vision for the Program

Manages all strategic planning activities of the Program

Demonstrates an understanding of Telecare's stakeholders, including members served, families, and customers in all interactions and conduct

Establishes the culture of the Program and creates initiatives that reinforce the culture

Acts as the Program's liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained

Reviews other licensed staff as required by staffing needs

Provides Clinical supervision

Must assist with the restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management. 


Knowledgeable about budgeting, HR, and applicable program regulations

Good communication, team building, and problem-solving skills

Familiarity with psychiatric conditions and recovery principles                            

Good customer relations skills

Skilled at identifying and removing barriers to change

Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and firm grasping occasionally. The position requires manual deviation, repetition, and dexterity and to occasionally drive.

EOE AA M/F/V/Disability


Position Function: 
Position Type: 
Full Time
110 - 120k

Benefits information:


Required Qualifications and Experience: 

Clinical licensure (either in the state of WA or able to recieve licensure in the state)

Leadership/management experience (inpatient and acute settings are desierable)

Required Education and / or Certifications: 

Masters degree and clinical licensure

33480 13th Place South
Federal Way, WA 98003
Where Will Work Be Performed?: 
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Position Address: 
33480 13th Place South
Federal Way, WA 98003
Application Email: 
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