Bilingual Contact Tracer I

Organization/Company Name: 
Public Health Institute
Position Description: 

Bilingual Contact Tracer I
Public Health Institute

Posting Number: #231-20
Position Title: Bilingual Contact Tracer I
Closing Date: Until Filled
Location: Pacific Northwest (Oregon, Washington, or Idaho)

The Public Health Institute is hiring community contact notification staff to support local public health departments in the Pacific Northwest to perform COVID-19 contact notifications.

Position Summary
Public Health Institute (PHI) is organizing teams of community contact notification staff across the Pacific Northwest as a key strategy for preventing further spread of COVID-19.

The Bilingual Contact Tracer will work with people who have been newly diagnosed with COVID-19 to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious and contact those individuals to let them know of their potential exposure. Bilingual Contact Tracer will be provided scripts to follow and must comply with policies and procedures provided by PHI and comply with Human Subjects training regarding confidential information related to personal information.

Essential Duties and Responsibilities
• Participate in PHI training to learn procedures for contact notifications and scripts to follow.
• Follow scripts when communicating with cases (people newly diagnosed with COVID-19) and contacts (people who have been in close contact with cases).
• Call cases to provide support and gather information.
• Help cases recall everyone with whom they have had close contact during the time-frame while they may have been infectious.
• Call contacts of cases to discuss potential exposure and provide education.
• Communicate with cases and contacts in a professional and empathetic manner.
• Collect and record information on symptoms into a Client Resource Management platform CRM.
• Provide cases and contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.
• Monitor each person daily for the duration of their isolation or quarantine period.
• Maintain contact with the supervisor.
• Work independently, yet as part of a team to ensure that all cases and contacts are reached in a timely manner.
• Conduct other related duties as assigned.

Minimum Qualifications
• Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
• Ability to communicate verbally in an effective and empathetic manner.
• Fluency in a second language or in multiple languages required, with a preference for Spanish, Russian, Ukrainian, Marshallese, Chuukese, and Arabic. Please indicate the languages spoken in your application and/or cover letter.
• Excellent organizational skills.
• Good critical thinking skills.
• Ability to handle confidential information with discretion and professionalism.
• Strong attention to detail and ability to accurately record information.
• Proficiency with computer software and ability to learn how to use a CRM.
• Ability to speak, read, and write in English.

Desired Qualifications
• Experience in clinical medicine, public health, or community health a plus.
• Prior experience in contact tracing.

Important Information
• This is a full-time (40 hours per week) position.
• The pay rate for this position is $23.92 per hour.
• This is a remote position but applicants must be based in Washington, Oregon, or Idaho.
• As part of the application process, you must submit contact information for at least one managerial reference.
• The offer of a position is conditional upon an applicant’s successful completion of a background check.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at [email protected].

For more information or to apply, please visit: https://apptrkr.com/2020562

Position Function: 
Administration
Position Type: 
Full Time
Address: 
Oakland, CA 94607
Where Will Work Be Performed?: 
To Be Determined