Vice President of Operations

Organization/Company Name: 
Project Access NOW
Position Description: 

The Vice President of Operations (VPO), reporting to the Chief Executive Officer, is responsible for providing the day-to-day leadership, oversight and decision-making for all internal operations, policies, and structures.  This includes oversight and management of Human Resources, facilities/infrastructure, and organizational culture. 

The VPO is a key member of the Executive team along with the CEO, CFO and VP of Communications and Development. As an Executive Team Member, the VP of Operations will supervise two (2) Director Level staff and an administrative staff member, participate in Leadership Team meetings with program managers, directs and executive staff to guide programmatic work in alignment in with the strategic plan, and participate in board meetings.

This position partners with the CEO to share responsibility for the overall development, internal health, and structure of the organization. This position will build a track record of success by working to deepen the organization's impact, ensure a pipeline of talented and diverse staff, and exhibit strong and proactive leadership skills. With PANOW growing quickly, and undergoing a multi-year strategic plan, this role will be a crucial steward of the organization's social justice culture and values, integral to balancing culture and guiding internal expansion at the organization.

Essential Duties & Responsibilities:

Organizational Culture & Employee Engagement

  • Lead with a social justice orientation in alignment with the organizational mission and values, fostering a sense of belonging and commitment to a diverse staff.
  • Effectively communicate organization's vision, key initiatives, updates and priorities across all levels of employees to support a culture of transparency between staff and executive team.
  • Motivate and lead teams to invoke passion about PANOW and its mission, creating an environment of continuous improvement in a hybrid office environment.
  • Sponsor and support internal racial equity and organizational culture workgroups ensuring staff have the resources and training needed to execute their duties.

Human Resources & Talent Development

  • Assess organizational needs and drive comprehensive solutions in areas such as hiring, retention, performance management, and staff development.
  • Coach and counsel managers and all staff on organizational matters, performance issues, and conflict management.
  • Create and execute regular processes (surveys, 1:1s, focus group sessions, etc.) to actively listen to employees at all levels and to support positive employee engagement and trust.
  • Work closely with a contracted HR firm and Director of Programs and People to:
    • Provide guidance and assistance in managing administrative duties
    • Ensure oversight and legal compliance with human resource laws and regulations
    • Assist with disciplinary processes and the termination of employees

Infrastructure & Operational Leadership

  • Provide oversight and decision making for all internal operations, policies, and structures.
  • In partnership with the VP of Finance, co-develop agency and programmatic budgets to ensure programs have adequate operational resources, staffing and reporting structures to function effectively and meet changing healthcare landscape and funding opportunities.
  • Supervise key senior staff and administrative teams ensuring optimal performance, professional development, and evaluation processes.
  • Responsible for the measurement and effectiveness of all internal and crisis management policies and processes. Provides timely, accurate and complete reports on the operating condition of the agency.
  • Oversee all building and equipment maintenance, provide counsel to the CEO on strategic changes to either.

Working Conditions

  • Must have access to personal transportation allowing for travel within the Portland Metro area.
  • Must maintain a valid driver’s license for the state of residency, personal auto liability insurance coverage, and a driving record permitting coverage under the organization’s auto liability policy.
  • Must pass a criminal background check.
  • Proof of vaccination against COVID-19, or qualifying exception with compliance to organizational policies
  • Hybrid work environment: Temporarily working part time remotely and part time in the office

About Us

The mission of Project Access NOW is to improve our community's health and well-being by creating access to care, services, and resources for those in need.

Project Access NOW believes that the staff of an organization should reflect the communities it serves. We also believe our cultural, linguistic and community identities make our organization stronger, smarter, and more effective. These identities, whether constructed by social, political, or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse team. Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.

Position Function: 
Position Type: 
Full Time
$93,000 - $101,000
  • 100% employer-paid health insurance plan including: medical, dental, vision, acupuncture, and massage
  • 401k Retirement Plan with immediate access to a 3% employer match
  • 10 paid holidays and 4 paid floating holidays
  • 17 days PTO for sick leave, personal business, vacation – your first year – begins to accrue immediately upon hire
  • 100% employer-paid Life and Disability Insurance and an Employee Assistance Program
  • Health Care and Transportation Flex Spending Account
Required Qualifications and Experience: 


  • Minimum of five years of relevant experience as an Operations or HR Director in a nonprofit organization or government agency ideally, or in a relevant field in the private sector.
  • Demonstrated experience developing and implementing organizational policies and procedures.
  • Experience building talent and motivating teams within the non-profit or governmental sector.
  • Demonstrated project management and proactive leadership skills.
  • Ability to manage change in a fast-paced environment.
  • Experience working effectively with a board of directors.

Experience, Knowledge, and Skills Preferred

  • Passion for the organization’s mission and a commitment to health equity and the principles of diversity, equity, and inclusion.
  • Knowledge of the healthcare and/or social service sector in Oregon.
  • Must be able to occasionally work on evenings and weekends
  • Ability to adapt to diverse work settings.
Required Education and / or Certifications: 

BA or Masters level education degree desired.

Where Will Work Be Performed?: 
Enter an Address
Position Address: 
650 NE Holladay St
Suite 1700
Portland, OR 97232
Application Address: 
Application deadline: 
Friday, December 2, 2022