The Project Access NOW Classic Program coordinates a network of physicians and other health care providers, making it easier for them to donate medically necessary care to low-income, uninsured people in our communities. The Regional Care Coordinator works directly with clients, other program support staff, referring and volunteer clinics and hospitals to help our clients get the care and medications they need. Classic Program staff work with client health information and must be able to maintain strict confidentiality. This position requires a flexible, self-directed person who pays great attention to detail, communicates clearly and respectfully, is resourceful, and has excellent customer service and phone skills. Classic Program staff answers incoming calls, redirects them to appropriate staff and assists callers. This is a fast-paced, interactive, demanding environment.
Office space with stairs (no ADA access) ● Ability to lift 10-20 lbs.
Frequent use of keyboard, two monitors, mouse, telephone and/or headset
How to Apply
Visit our Website: www.projectaccessnow.org -- Complete the diversity, equity and inclusion questions found on our website. Submit your response along with your resume and cover letter to [email protected]
Project Access NOW believes that the staff of an organization should reflect the communities it serves. We also believe our cultural, linguistic and community identities make our organization stronger, smarter, and more effective. These identities, whether constructed by social, political, or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse staff team. Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.
Full benefits: Medical, dental, vision, life, disability, FSA, and 401K match
Principal Duties & Responsibilities
Answer phones to verify eligibility and provide information to clients, care coordinators, and volunteer clinics
Conduct client orientation, enrollment, and application assistance by phone or in person
Enter client and referral data into Project Access NOW database
Download, label, and file faxes
Fax referral and chart information to volunteer clinics
Schedule appointments, interpretation and make reminder calls to clients, ship medical supplies to patients
Problem solve with clinics, providers, and patients to get patients connected to care, interpretation, and medication needs
Support Referring Partner clinics by answering questions and concerns related to clients and/or database issues.
Excellent phone/customer service skills
Data entry experience required
Customer service experience required
Experience with or knowledge of health care environment
Proficiency in MS Office
Experience in health care, social service, or non-profit sector required
Experience in serving diverse communities and traditionally underserved populations
Creative, with strong analytical and problem-solving skills, and ability to prioritize multiple tasks
Ability to work independently and as a team
Strong communication skills, verbal and written in Spanish and English
High level of organizational skills and excellent attention to detail