Regional Care Coordinator

Organization/Company Name: 
Project Access Now
Position Description: 

About Us

The mission of Project Access NOW is to improve our community's health and well-being by creating access to care, services, and resources for those in need.

Project Access NOW believes that the staff of an organization should reflect on the communities it serves. We also believe our cultural, linguistic and community identities make our organization stronger, smarter, and more effective. These identities, whether constructed by social, political, or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse team. Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.

 

Position Summary

The Classic Program works with hospital systems, specialty providers, and clinics located in the Portland Metropolitan area to connect uninsured clients to donated care. The Classic Regional Care Coordinator I position works with clients, clinic staff, volunteer providers, and internal staff to facilitate client access to healthcare. This position will process applications for the Classic Program including verifying financial eligibility, processing enrollments, and providing client orientation. The Regional Care Coordinator I will also work closely with clients and clinic staff to schedule appointments and place appointment reminder calls. The Classic Program works with Protected Health Information and staff must be able to maintain strict confidentiality. This position requires a flexible, self-directed person with great attention to detail, who communicates clearly and respectfully, and has excellent customer service and phone skills.

 

Principal Duties & Responsibilities

Monitors and responds to program email, fax, and phone queues in a timely manner

Schedules appointments and interpretations with clients, clinics, and hospital staff

Communicates often with clients, clinic and hospital staff, and team members in a professional manner

Processes applications and referrals, verifies program eligibility, enrolls qualifying clients into the program, completes client orientation telephonically, and mails enrollment cards.

Makes reminder calls to ensure clients are aware of their appointments to ensure volunteer provider satisfaction

Document and update information about clients, referrals, enrollments, appointments, bills, and communications using the Client Relationship Management (CRM) database (TrackVia)

Identify and escalate complex cases to team members to address

Works with internal staff to connect clients to other Project Access NOW programs

Participates in team meetings, organizational committees, and staff meetings to improve program delivery and organizational culture

Works with internal staff to identify issues, suggest improvement initiatives, and test new developments

Compliance with organizational policies, contractual obligations, and HIPAA

Other duties as assigned

 

Qualifications

Adequate phone and customer service skills • Ability to work in a fast-paced, ever-changing environment.

Cultural competency and/or experience working with diverse populations

Comfortable discussing medical and financial matters with clients

Ability to work as a team and independent

High level of accountability and reliability

Must be able to pass a background check

Bilingual (English/Spanish) required

 

Desired Qualifications

Experience or knowledge of healthcare settings

Experience in data entry, CRMs, or similar workflow software, TrackVia (desired), Excel, Adobe

Desire to gain knowledge and develop medical terminology.

 

Education, Experience, Transferable Skills

High school diploma or equivalent

Creative, with strong analytical and problem-solving skills, and ability to prioritize multiple tasks

Verbal and written English language proficiency sufficient to communicate with co-workers, community leaders, and community members

Verbal and written Spanish language proficiency sufficient to communicate with clients and community members

 

Working Conditions

Proof of COVID-19 Vaccination required

Temporarily working part time remotely and part time in the office

Prolonged periods sitting at a desk.

Frequent use of keyboard, 2 monitors, mouse, telephone and/or headset.

Project Access Now provides equipment: laptop, monitors, and other home office work tools.

 

Project Access NOW offers a generous benefits package

100% employer-paid health insurance plan including: medical, dental, vision, acupuncture, and massage

401k Retirement Plan with immediate access to a 3% employer match

10 paid holidays and 4 paid floating holidays17 days PTO for sick leave, personal business, vacation – your first year – begins to accrue immediately upon hire

100% employer-paid Life and Disability Insurance and an Employee Assistance Program

Health Care and Dependent Care Flex Spending Account

 

How to Apply

Please visit our website at www.projectaccessnow.org/about-us/employment-opportunities. Submit your cover letter and resume to [email protected].

Position Function: 
Administration
Position Type: 
Full Time
Salary: 
$45,500 per year / Full Time
Address: 
650 NE Holladay St
Suite 1700
Portland, OR 97232
Where Will Work Be Performed?: 
Same as the Employer Address
Application Email: