The Project Access NOW Classic Program coordinates a network of health care providers, making it easier for them to donate care to low-income, uninsured people in our communities. The Regional Care Coordinator works directly with clients, referring and volunteer clinics to help our clients get needed healthcare. Classic Program staff work with Protected Health Information and must be able to maintain strict confidentiality. This position requires a flexible, self-directed person with great attention to detail, who communicates clearly and respectfully, and has excellent customer service and phone skills. The Regional Care Coordinator must maintain confidentiality and adhere to HIPAA regulations. This is a fast-paced, interactive, dynamic environment.
Principal Duties & Responsibilities
Verify eligibility and provide information to clients, care coordinators, and volunteer clinics.
Conduct client orientation, enrollment, and application assistance.
Enter client and referral data into the Project Access NOW database.
Monitor and process email, phone, and fax communications in a timely manner.
Schedule appointments, interpretation and make reminder calls to clients.
Problem-solve with all stakeholders to get patients connected to care.
Support workflows of Referring Partner clinics as a Super User in the database.
Collaborate with internal and external stakeholders.
Participate in team meetings. Provide and receive constructive feedback to team and partners.
Maintain and update enrollment information in a Pharmacy Benefit Manager (PBM). Troubleshoot with pharmacy techs, client, and team regarding pharmacy benefit.
Other duties as assigned.
Medical, dental, vision, life and short-term disability insurance, paid time off, FSA and 401K retirement plan with 3% match
Excellent phone/customer service skills.
Experience in data entry required.
Experience with or knowledge of the health care environment.
Proficiency in MS Office and Adobe.
Health care related experience required.
Creative, with strong analytical and problem-solving skills, and ability to prioritize multiple tasks.
Ability to work independently and as a team.
Strong communication skills, verbal and written in English and Spanish.
High level of organizational skills and excellent attention to detail.
High level of accountability and reliability.
Comfortable discussing financial eligibility requirements with clients.
Must be able to pass a background check.
A valid Oregon driver’s license, and proof of insurance, or a reliable mode of transportation required.
Bilingual (English/Spanish) required.
High School diploma or equivalent.
At least 2 years of data entry experience required.
Experience with or knowledge of health care environment preferred.
Experience in serving diverse communities and traditionally underserved populations.