Community Health Worker

Organization/Company Name: 
Project Access Now
Position Description: 

Outreach, Enrollment, and Access - Community Health Worker

The mission of Project Access NOW is to improve our community's health and well-being by creating access to care, services, and resources for those in need.

Project Access NOW believes that the staff of an organization should reflect the communities it serves. We also believe our cultural, linguistic and community identities make our organization stronger, smarter, and more effective. These identities, whether constructed by social, political, or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse team. Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.

Position Summary

The Outreach, Enrollment, and Assistance (OEA) team assists clients with applying for health coverage and navigating the health system to access care. The Community Health Worker (CHW) plays a pivotal role in the OEA program by meeting our clients where they are to provide one-on-one support, health education and navigation, and coaching. This position is a point-person for Project Access NOW programs, assisting our clients who may need services from multiple programs. The ideal candidate will be a responsible, flexible, self-directed person, who pays attention to detail, can prioritize multiple tasks, and is excellent at handling various situations. Experience working with communities of color and underserved individuals is preferred. They must also have strong skills to search for information and resources that are needed. This position will obtain and maintain CHW certification.

Job Responsibilities

Supports, coaches, and provides information using culturally appropriate “plain language” including how to

Navigate health systems, understand notices and bills, utilize medical benefits, and access care

Utilizes strength-based practices and motivational interviewing techniques to empower clients

Builds individual and community capacity by increasing health knowledge through outreach, community education, social support, informal counseling, and advocacy

Coordinates with clients, staff, and external partners to ensure that information is shared in a timely manner and clients have adequate support to access resources

Facilitates referrals externally and to Project Access NOW programs including to OEA Program Specialists for assistance with applying for health coverage

Problem-solves complex cases in collaboration with the client, their family, care coordinators, and program staff

Responds to in-person, phone, email, and referral queues in a timely manner

Collects and maintains qualitative and quantitative data for service delivery, reports, and grants.

Communicates challenges with sites, clients, and processes to CHW Supervisor and OEA Program Manager

Participates in team meetings, organizational committees, and staff meetings to improve program delivery and organizational culture

Complies with organizational policies, contractual obligations, and HIPAA

Other duties as assigned

 

Qualifications

Fluency in both Spanish and English required.

Experience as a Community Health Worker, Oregon certification preferred

Ability to teach individuals and groups with a variety of learning styles and communication preferences

Cultural-responsiveness and understanding of trauma-informed care approaches

Ability to work independently and as a team

High level of accountability and reliability

A valid Oregon driver’s license and proof of insurance, or a reliable mode of transportation is required

Must be able to pass a background check

Education/Experience

High school diploma or equivalent

Lived experience and an excellent understanding of various community-based resources

Experience with Microsoft 365, SharePoint, Teams, and Virtual Meeting platforms

Experience serving diverse, traditionally underserved communities is desired

Experience working cross culturally to support healthcare outcomes

Knowledge of health coverage options, tax filing regulations, and marketplace enrollment is preferred

Creative, with strong analytical and problem-solving skills, and ability to prioritize multiple tasks

Verbal and written English language proficiency sufficient to communicate with co-workers, community leaders, and community members

 

Working Conditions

Occasional work on evenings and weekends

Experience as a Community Health Worker, Oregon certification preferred

Ability to lift 10 – 20 lbs.

Prolonged periods sitting at a desk

Frequent use of keyboard, 2 monitors, mouse, telephone and/or headset

Project Access Now provides equipment: laptop, monitors, and other home office work tools

Proof of COVID-19 Vaccination required

Due to COVID-19, temporarily working part time remotely and part time in the office

Project Access NOW offers a generous benefits package

100% employer-paid health insurance plan including: medical, dental, vision, acupuncture, and massage

401k Retirement Plan with immediate access to a 3% employer match

10 paid holidays and 4 paid floating holidays

17 days PTO for sick leave, personal business, vacation – your first year – begins to accrue immediately upon hire

100% employer-paid Life and Disability Insurance and an Employee Assistance Program

Health Care and Dependent Care Flex Spending Account

How to Apply

Please visit our website at . Submit your cover letter and resume to [email protected].

Position Function: 
Administration
Position Type: 
Full Time
Salary: 
$23.44 per hour / Full Time
Address: 
650 NE Holladay St
Suite 1700
Portland, OR 97232
Where Will Work Be Performed?: 
Same as the Employer Address
Application Email: