Community Assistance Program Specialist - Temporary

Organization/Company Name: 
Project Access NOW
Position Description: 

The Community Assistance Program supports hospital discharge staff in connecting low-income patients with community resources to foster a safe discharge from a hospital/clinic setting and works with Care Coordination organizations (CCO) in connecting Medicaid clients with non-medical assistance. This position is responsible for supporting the day-to-day operations of the program. This position involves working directly with community vendors, clinical staff, case managers, and clients, and accordingly requires excellent communication skills. This position requires a person who has strong analytical skills, is a creative problem solver, and is good at building and maintaining relationships with various stakeholders. As an organization, we work with client health information, which requires all employees adhere to strict confidentiality guidelines. An excellent candidate for the position will be a flexible, self-directed person who pays great attention to detail, communicates clearly and respectfully, and is resourceful. This is a temporary position with prospective permanent employment.

Principal Duties & Responsibilities

Provide general customer support for web application users including unlocking accounts, troubleshooting issues, securing resources, and logistics

Monitor and process invoices and receipts for non-medical services provided to clients including entry into web application and/or QuickBooks, reconciling invoices, statements and systems

Negotiate and administer vendor contracts with community service providers

Assist with the development of new systems and workflows

Provide training and support to hospital caregivers/discharge planners and case managers (specific to the Community Assistance Program

Problem solve with providers and CCO case managers to connect clients to services

Provide additional support for various pilot projects

Update web application users to changes in the system via newsletter

Create documentation for new and evolving workflows

Assist with support and maintenance of program’s website

Enter client data into Pharmacy Benefits Management (PBM/DST) database and enter override authorizations

Communicate with clients and clinic staff regarding pharmacy benefits for clients in the Classic and Premium Assistance Program

Other duties as assigned

How to Apply:  

Visit our website at  Respond to the Diversity, Equity and Inclusion questions.  Please submit your response to the questions with a resume and cover letter to [email protected]

Position Function: 
Position Type: 
Full Time
$18.25 - $23.25 / hr

Paid Personal Time Off

Required Qualifications and Experience: 


**Strong analytical and problem-solving skills**

Administrative/customer/client service experience required

Experience with or knowledge of the health care environment

Efficiency in MS Office

Experience in health care, social service, and/or non-profit sector required

Data entry experience required

QuickBooks experience (preferred not required)

Bilingual preferred: Spanish and English

Essential Abilities

Ability to work independently and as a team

Strong communication skills

Ability to prioritize tasks

High level of organizational skills

Excellent phone skills

Excellent attention to detail

Creative and flexible

Working Conditions

Fast paced work environment

Office space with stairs (no ADA access)

Ability to lift 10-20 lbs.

Frequent use of keyboard, monitors, mouse, telephone, and/or headset

Project Access NOW believes that the staff of an organization should reflect the communities it serves. We also believe our cultural, linguistic and community identities make our organization stronger, smarter and more effective. These identities, whether constructed by social, political or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse staff team.

Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.


714 SW 20th Pl
Portland, OR 97215
Where Will Work Be Performed?: 
Same as the Employer Address
Application Email: 
Application Address: 
Marilyn Hartzog
Project Access NOW
714 SW 20th Place
Portland, OR 97215
Application deadline: 
Sunday, November 1, 2020