The Community Assistance Program supports clinical discharge staff in connecting low-income patients with community resources to foster a safe and secure discharge from a hospital/clinic setting and works with Care Coordination Organizations (CCO) in connecting Medicaid clients with non-medical assistance. The Program Manager is responsible for overseeing the program and supervising program staff. This position involves working directly with community vendors, clinical staff, case managers and clients and accordingly requires excellent communication skills. This position requires a person who has strong analytical skills, is a creative problem solver, and is good at building and maintaining relationships with various stakeholders. This position will be responsible for developing further services available through the program and coordinating with Program Managers of our other programs as we begin to integrate our offerings. Project Access NOW is heavily reliant on technology to support our programs, thus a high level of comfort with databases and web-based applications is necessary. As an organization, we work with client health information which requires all employees to adhere to strict confidentiality guidelines. An excellent candidate for the position will be a flexible, self-directed person who pays great attention to detail, communicates clearly and respectfully, and is resourceful.
Principal Duties & Responsibilities
Supervise program support staff and act as back up for direct program support (including phone support for users, pharmacy overrides, data entry)
Development of additional program services (such as infrastructure for guardianship, connection to community-based navigators, etc.)
Develop relationships and implement additional organizations (other hospitals) using the program
Negotiate vendor contracts with community service providers
Participate in software design and enhancement activities related to program expansion.
Provide training and support to hospital caregivers/discharge planners and case managers (specific to the Community Assistance Program)
Coordinate with other Project Access NOW staff and programs
Communicate with clinic and hospital staff providers and CCO case managers
Problem solve with clinics, providers, patients and CCO members to connect clients to services
Connect clients to community resources
Review and monitor program financials
Assist the Director of Finance with developing program budget
Manage invoicing and program reporting requirements
Identify and oversee program improvements
Assist executives with responding to potential business inquiries and negotiations
Medical, dental, vision, life and short-term disability insurance, Flex Savings Account, and 401K Retirement Plan with 3% match
**Strong analytical and problem-solving skills**
Administrative/customer/client service experience required
Experience with or knowledge of the health care environment required
Proficiency in MS Office and other workplace support tools, such as JIRA, Confluence and VoIP.
Experience in health care, social service, and/or non-profit sector required
Data entry experience required
Bilingual English/Spanish (preferred)
Experience coaching, mentoring, supervising, and managing a dynamic team
Knowledge of payment processing and developing supply chains.
Familiar with federal, state, and local health care systems
Ability to work independently and as a team
Strong communication skills
Ability to prioritize tasks
High level of organizational skills
Excellent phone skills
Excellent attention to detail
Creative and flexible
Office space with stairs (no ADA access)
Ability to lift 10-20 lbs.
Frequent use of keyboard, monitor, mouse, telephone and/or headset