Resource Coordinator

Organization/Company Name: 
Position Description: 

The Public Health Institute (PHI), in partnership with the Oregon Public Health Institute (OPHI), is hiring Resource Coordinators to support the Washington County Public Health to assist in COVID-19 contact tracing.

Position Summary

PHI and OPHI are organizing teams of community contact tracing staff across Washington County, Oregon as a key strategy for preventing further spread of COVID-19.

The Resource Coordinators will work remotely to conduct a virtual needs check and connect at-risk COVID-19 positive patients and people in quarantine to community resources.

Essential Duties & Responsibilities

Identify social services and community resources that would benefit COVID-19 patients and their families, such as food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine.

Conduct virtual needs checks with patients and their contacts and connect them to community resources.

Assist the Contact Tracers with phone calls to COVID-19 patients to provide support and gather information and help patients recall everyone with whom they have had close contact during the timeframe while they may have been infectious. Then, call the contacts to discuss their potential exposure.

Communicate with contacts in a professional and empathetic manner.

Collect and record information on symptoms into a Client Resource Management platform CRM.

Maintain contact with supervisor.

Conduct other related duties as assigned.

Position Function: 
Position Type: 
Full Time
Required Qualifications and Experience: 

Minimum Qualifications

Bachelor’s degree is social work, public health or a related field, or 4 years of related professional experience.

At least 2 years of related experience.

Experience in social work or public health preferred.

Familiarity with and experience working in Oregon health care system.

Experience working with Washington County community resources and social services that would be beneficial to COVID-19 patients and their families.

Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.

Ability to communicate verbally in a professional and empathetic manner.

Excellent organizational skills.

Good critical thinking skills.

Ability to handle confidential information with discretion and professionalism.

Proficiency with computer software and ability to learn how to us a CRM.

Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.

Ability to speak, read, and write in English.

Familiarity with Oregon geography.

Desired Qualifications

Fluency in a second or in multiple languages a plus (specifically Spanish, Cantonese, Mandarin or Vietnamese). Please indicate languages spoken in your application and/or cover letter.

Preference will be given to residents of Washington County, Oregon.

Required Education and / or Certifications: 

Bachelor’s degree is social work, public health or a related field, or 4 years of related professional experience.

P.O. Box 13436
Portland, OR 97213
Where Will Work Be Performed?: 
To Be Determined