Micro-Team Manager

Organization/Company Name: 
Position Description: 

The Public Health Institute (PHI), in partnership with the Oregon Public Health Institute (OPHI), is hiring contact tracing staff to support Washington County Public Health to spearhead COVID-19 contact tracing.

Position Summary

PHI and OPHI are organizing teams of community contact tracing staff across Washington County, Oregon as a key strategy for preventing further spread of COVID-19.

The Micro-Team Manager will be responsible for the daily supervision of Washington County Public Health Contact Tracing Program Contact Tracers, Contact Tracer Supervisors and data collection goals.

Essential Duties & Responsibilities

Schedules work shifts for all Contact Tracer staff and resolves scheduling conflicts.

Works with Data Architect to resolve hardware and software issues and to develop new software and make enhancements to existing software.

Works with Contact Tracer Supervisors to determine appropriate staffing and project needs.

Evaluates Contact Tracer employees in a systematic and standardized manner by annual evaluation dates.

Makes recommendations and processes necessary paperwork for personnel transactions and takes appropriate performance management actions as needed. Attends to related Human Resources matters as necessary (i.e. timesheet, payroll, leave actions).

Assesses staff training needs and provides regular training for staff- both new and existing staff.

Engages with Contact Tracer staff daily to help Contact Tracers and monitor progress.

Updates training materials as necessary.

Re-trains Contact Tracers to maintain and improve proficiency of existing staff.

Updates Washington County Public Health Contact Tracing Program procedures and policies as needed.

As needed and under direction of program staff, assigns projects to Contact Tracers to meet daily goals and monthly goals.

Under the direction of research staff, assigns special tasks to Contact Tracers as needed.

Tests questionnaires and leads testing for Contact Tracer staff.

Leads weekly operations meetings to discuss project status/updates and address Contact Tracer issues, concerns, and suggestions.

Conducts monthly All-Staff meetings.

Maintains calendar using guidelines and goals from Contact Tracer Supervisors /research staff.

Position Function: 
Position Type: 
Full Time
Required Qualifications and Experience: 

Minimum Qualifications

Bachelor’s degree or 4 years of related professional experience.

5 years’ experience managing in a contact center or similar environment.

Knowledge of contact tracing methodology, survey interviewing techniques, quality control procedures, supervisory knowledge, project management.

Must have prior experience supervising and managing diverse work teams.

Experience with developing and delivering training is highly desirable.

Must have excellent oral and written communication skills.

Must be detail-oriented.

Strong ability to problem-solve and resolve conflicts.

Ability to work independently and as member of a team.

Must have excellent organizational skills.

Must be flexible and able to multitask and prioritize work.

Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.

Desired Qualifications

Preference will be given to residents of Washington County, Oregon.

Required Education and / or Certifications: 

Bachelor’s degree or 4 years of related professional experience.

P.O. Box 13436
Portland, OR 97213
Where Will Work Be Performed?: 
To Be Determined