The Public Health Institute (PHI), in partnership with the Oregon Public Health Institute (OPHI), is hiring numerous Contact Tracers to support Washington County Public Health to perform COVID-19 contact tracing.
PHI and OPHI are organizing teams of community contact tracing staff across Washington County, Oregon as a key strategy for preventing further spread of COVID-19.
The Contact Tracer will work with patients to help them recall everyone with whom they have had close contact during the time-frame while they may have been infectious, then contact the individuals to let them know of their potential exposure. Contact Tracers will be provided scripts to follow, and must comply with policies and procedures provided by PHI, and comply with Human Subjects training regarding confidential information related to personal information.
Essential Duties & Responsibilities
Participate in PHI training to learn procedures for contact tracing and scripts to follow.
Follow scripts when communicating with patients and contacts. Contact Tracers are not permitted to deviate from the script or provide information that is not included in the script.
Call patients who have been newly diagnosed with COVID-19 to provide support and gather information.
Help patients recall everyone with whom they have had close contact during the time-frame while they may have been infectious.
Call the contacts to discuss their potential exposure.
Communicate with contacts in a professional and empathetic manner.
Collect and record information on symptoms into a Client Resource Management platform CRM.
Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.
Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms.
Maintain contact with supervisor.
Conduct other related duties as assigned.
High School Diploma.
Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
Ability to communicate verbally in a professional and empathetic manner.
Excellent organizational skills.
Good critical thinking skills.
Ability to handle confidential information with discretion and professionalism.
Proficiency with computer software and ability to learn how to us a CRM.
Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
Ability to speak, read, and write in English.
Familiarity with Oregon geography.
Fluency in a second or in multiple languages a plus (specifically Spanish, Cantonese, Mandarin or Vietnamese). Please indicate languages spoken in your application and/or cover letter.
Preference will be given to residents of Washington County, Oregon.
Prior experience in contact tracing.
High School Diploma.