Crisis Hotline Program Manager

Organization/Company Name: 
Northwest Human Services
Position Description: 

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.


Crisis Hotline Program Manager



Our Crisis & Information Hotline operates 24 hours a day, 7 days a week, 365 days a year. Our goal is to foster the life-affirming part of each caller and to empower them to maintain or improve their quality of life. The Hotline is a member of the National Suicide Prevention Lifeline, and is accredited by the American Association of Suicidology, meaning we are held to the highest national standards for suicide intervention services.  Learn more about our Hotline here:



The Crisis Hotline Program Manager is responsible for coordination and administrative oversight of the Crisis & Information Hotline program. The Program Manager will monitor agreements and responsibilities outlined in grants, contracts, and service supports provided to all NWHS programs and departments. The Program Manager will work alongside the Clinical Supervisor to ensure compliance with the American Association of Suicidology (AAS) and National Suicidal Prevention Lifeline (NSPL) standards or care. This position will actively participate in agency processes such as quality improvement, grant applications, and strategic planning. The Program Manager will also participate in community-based activities (e.g., suicide prevention coalition), committees, and work groups working to advance and support the crisis response systems and health and safety initiatives in our community



Hires, coaches, and counsels’ direct employees based on established policies, procedures, protocols, and personnel policy guidelines. Develops, approves, implements, and maintains a consistent set of department/function policies, procedures and protocols that meet regulatory and accrediting standards. Designs and consistently implements and updates a department/function orientation and competency certification system for all categories of department/function personnel. Identifies and facilitates a department/function training and support process that addresses individual, and group needs.

Position Function: 
Position Type: 
Full Time
$50,000-$70,000 DOE

Summary of Benefits:  Our Board of Directors and Administration strives to provides a benefits program that is comprehensive, competitive within our industry, and affordable for our employees.

Full Comprehensive Medical with 2 plans, Dental, and Vision

Flex Spending Account

Group Life: Short Term & Long Term Disability 100% paid by employer

403(b) retirement plan with 3% employer match

10 hours of monthly Paid Time Off based on FTE 

7 ½ paid holidays each year + 2 floating holidays.

Continuing Education Plan

Employee Healthy Living Program

Required Qualifications and Experience: 


Master's Degree in Social Work, Counseling, Psychology, and/or equivalent experience.

Experience in crisis counseling or clinical oriented work preferred.

Education and knowledge of organizational behavior, program development, and mental health best practices preferred.

Experience with program oversight and providing supervision.

Experience with instructing, coordinating, and evaluating programs.

Public relations/speaking and trainer experience preferred.

Autonomous and independent worker; self-starter.

Creative and resourceful.

Strong time-management skills and high level of attention to details.

Demonstrated effective communication skills.

681 Center St NE
Salem, OR 97301
Where Will Work Be Performed?: 
Same as the Employer Address
Application Address: