Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers to lead self-determined lives and reach their full potential. When you join Kerr, you become part of a team motivated to provide innovative and excellent programs, services and care.
We are seeking an Associate Director for Continuous Improvement to lead initiatives related to identifying and implementing process improvements. You will utilize Lean Methodologies, Daily Communication Systems, Six Sigma and similar process improvement approaches.
Our Associate Director for Continuous Improvement, will train, coach and mentor leaders, management and frontline staff in Lean concepts, tools and methods to support continuous improvement. This position works directly with project teams to support process quality activities by educating, coaching and mentoring others on process improvement philosophy. This includes supporting development, refinement and documentation of department policies and assisting in the creation of metrics, improvement targets, and reporting. In driving cultural change, you’ll instill a focus on fact-based management practices to increase the standardization of work processes and will work with leaders and staff to identify and eliminate or mitigate process waste.
If you’re experienced in operations management, skilled in process improvements and reporting, and excited to drive agency-wide Lean initiatives, we encourage you to apply at AlbertinaKerr.org/Careers!
- Paid medical, dental, and vision employee benefits
- Paid basic life & accident insurance and short- & long-term disability
- Paid internal training and career development
- 7 paid holidays and generous time off
- Cellphone discount
- 24-hour Employee Assistance Plan (EAP) that provides resources for everything from mental health to pet insurance and financial counselling
- Satisfies employment requirement for student loan Public Service Loan Forgiveness Program (PLSF)
- Three to five years’ experience in operations management or human services/clinical operations in a multi-service social services organization.
- Previous experience in project management. Previous experience managing Lean initiatives for process improvement is strongly preferred.
- Demonstrated ability to define, develop and analyze metrics, improvement targets, reports, and dashboards.
- Strong interpersonal skills to allow for effective consulting and change facilitation, including active listening, facilitation, training, and change management / communication engagement.
- Appropriate proficiency with computer applications, particularly the Microsoft Office suite (including Visio and Excel), Epic, project management software, and other applications to allow for competent completion of the assigned work.
- Strong interpersonal communication skills and the ability to effectively relate to and build relationships with colleagues and consultants,
- A reliable means or method of transportation to attend work at various Kerr worksites and to attend off site meetings, trainings, or conferences.
- Bachelor’s degree in business administration, operations management, engineering, or a human services or clinical field relevant to our work, or additional equivalent experience.
- Certification as Lean Six Sigma Green Belt or attainment of certification within one year of employment in the position. Certification as Lean Black Belt within two years of employment in position.