Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers to lead self-determined lives and reach their full potential. When you join Kerr, you become part of a team motivated to provide innovative and excellent programs, services and care.
The Access Intake Specialist works alongside the Access Coordinators ensures accurate assessment and placement of referrals to produce positive outcomes of treatment for patients served in the timeliest manner possible and within the most efficient utilization of available resources. This position conducts referral screening, patient admission, coordination and transitions of care, liaison with county or state referral sources, community outreach, and coordination of preauthorization processes to ensure a comprehensive ability to collect for services rendered. This role is responsible for appropriate clinical assessment of referrals and providing clinical consultation, as needed, to the Access department and Kerr programs.
ESSENTIAL RESPONSIBILITIES & DUTIES:
- Accurately assesses referred client documentation in relation to program services in conjunction with the Consulting Psychiatrist, Program Therapist, and Program Director when necessary.
- Expediently communicates with referral source regarding outcome of referred client and possible admission date.
- Works directly with guardians and families to guide them through admission processes utilizing general knowledge of all Kerr programs, clinical capacity, and admission criteria to effectively triage referrals and obtain pre-authorization for services.
- Will serve as a clinical liaison between Kerrs programs and the Access Center. This may include, but is not limited to attending clinical rounds, care coordination meetings, frequent communication with program leaders, participation in programmatic problem solving discussions, and intake assessments.
- On an as-needed basis, ensures development and implementation of comprehensive, individualized mental health assessment and Individual Service Support Plan for each client and family.
- Provides competent, therapeutic coordination of care according to the relevant OARs and ISSRs.
- Builds positive working relationships and collaborates with community agencies, families, physicians, state and county agencies and peers in a calm and professional demeanor.
- Manages internal and external referrals via Epic and other internal systems.
- Manages admissions into programs to successfully meet census requirements per contract, budget or target thresholds.
- Checks patients insurance coverages and requirements. Processes authorization requests and initiates single case agreements with non-contracted payers.
- Schedules patients first appointments and on-going appointments as appropriate.
- Ensures intake paperwork is complete or distributed to appropriate point of contact for completion.
- Maintains systems to ensure consistency of the intake and admission process, including but not limited to admission checklists, filing systems, data entry and audits and program waiting lists.
- Answers and returns calls from community members in a timely manner.
- Completes data projects and other special projects as assigned by Access Manager.
- Effectively markets program services with present and potential referral sources via delivering informative tours, sending documentation regarding program descriptions and/or presentations, distributing routine capacity availability notification via email, and maintaining coordinated relationships with referral sources.
- Adapts to change and thrives in an environment centered on continuous improvement, takes initiative to expand knowledge of mental health and related systems and works closely with other Kerr departments to implement Lean practices in order to improve our clients experience.
- Eligible and actively pursuing an individual professional licensure in a relevant clinical field.
- Paid medical, dental, and vision employee benefits
- Paid basic life & accident insurance and short- & long-term disability
- Paid internal training and career development
- 7 paid holidays and generous time off
- 401(k) retirement savings plan
- 24-hour Employee Assistance Plan (EAP) that provides resources for everything from mental health to pet insurance and financial counselling
- Satisfies employment requirement for student loan Public Service Loan Forgiveness Program (PLSF)
- Minimum two years experience working with children and adolescents at higher levels of care (inpatient, partial hospitalization, day treatment, residential), providing therapy, care coordination, and, utilization review.
- Specialized knowledge and skills to provide appropriate assessment and care based on the age, growth, and development of children served.
- Proficient in Microsoft Office programs (Excel, Outlook, Word)
- Excellent written and verbal communication skills with internal and external clients.
- Proven time management skills, as well as strong organizational, decision-making and critical thinking skills.
- Eligibility for relevant clinical licensure in the State of Oregon.
- At least one year of experience with utilization management and medical authorizations.
- Experience using Electronic Health Records (EHR) system; preferably Epic Hyperspace experience with ADT/Grand Central, referral, and Web-I functions.
- Knowledge of Lean and other quality assurance practices in the workplace.
- Knowledge of insurance entities and authorizations, Oregons Coordinated Care Organizations (CCOs), and mental health programs and systems in Oregon and Washington.
- Masters Degree in social work, counseling psychology, child and family therapy, or the like from an accredited college or university that meets the requirement for Oregon licensure in clinical social work, marriage and family therapy, or professional counseling. Masters in social work, preferred.